Player Wellbeing
Responsible Gambling
At Lux96, player wellbeing comes first. Gambling should be treated as entertainment—not as a source of income or a way to solve financial or personal problems.
Last updated: 28 June 2025
Adults Only
Lux96 services are intended only for players aged 18 or older. Accounts identified as belonging to underage users may be restricted or closed.
Our Commitment
- We present gambling as entertainment rather than a way to earn money.
- We encourage players to monitor their spending and playing time.
- We support players who may be developing unhealthy gambling habits.
- We provide access to information and support options that can help players regain control.
Player Protection Options
Players who would like to manage or restrict their activity should contact Lux96 support to discuss the available account controls.
Deposit Limits
Request daily, weekly or monthly limits on the amount deposited into your account.
Time-Out
Take a temporary break from gambling and account activity.
Self-Exclusion
Request that your account be restricted for an extended period.
Reality Checks
Use reminders and account information to stay aware of your playing time and activity.
To discuss an account restriction or protection option, contact:
Talk to Live Chat support@lux96.comTips for Responsible Play
Set a spending limit before playing and never exceed it.
Never chase losses or increase bets to recover money.
Take regular breaks and avoid long, uninterrupted sessions.
Do not gamble when stressed, upset, tired or under the influence of alcohol.
Keep gambling separate from your essential household finances.
Review your activity regularly and be honest about your gambling habits.
Warning Signs to Watch For
Consider taking a break and seeking support when gambling begins to affect your finances, relationships, work or wellbeing.
- Spending more money or time than originally planned.
- Borrowing money or using essential funds to gamble.
- Trying repeatedly to recover previous losses.
- Hiding gambling activity from family or friends.
- Feeling anxious, angry or distressed because of gambling.
- Losing interest in work, relationships or normal daily activities.
Independent Support
Confidential help is available.
Players in Australia can contact the following independent organisations for free information and support.
Need to take a break?